iCube MRM™ (Relationship Management) is an edition of iCube CRM™ (Customer Relationship Management) for businesses having on-line and/or retail sales channels to serve end-customers and registered users.

You can define the membership royalty program with incentives to attract and retain customers. Members earn  points by purchases and redeem for gifts.

It is the centralized sales, marketing and service management center for all sales channels

• members’ pricing and promotions with user-defined schemes and methods
• market communication to define and broadcast messages (promotion, announcement, newsletter etc.), to whom, when and by what methods (emails, texts and social media)
• customer services and chats

Members can communicate with you and initiate service requests in iCube Customer Portal™.

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iCube Customer1st™ supports your channel and end-customers with services conducted in-house, online, on the fields and at contractors’ sites with full tracking, alerts and escalation to achieve satisfaction.

Customers can request services online, attach documents for proof of purchases with rules to exempt returning the defective items. Vendors and service providers can retrieve service orders from you, update status and submit shipping documents and invoices online.

Integrating with “iCube WMS” allows you to segregate the conditions of inventory (brand new, refurbished, defective, obsoleted and scrapped etc. ) and classify cost accordingly.